Frequently Asked Question

JoyGrab is a company that creates unique and interactive experiences throughout America. We love what we do because we’ve done it for so long. We’re on a mission to provide people with unforgettable memories from coast-to-coast. Our company looks forward to creating events for anyone and everyone. You get to tailor your event in any way you want, whether it’s a scavenger hunt, a yoga class, or a three-course meal. If you’re looking for something fun to do this weekend, look no further than our company.

We have a no-refund policy. But that does not mean we are not here to help you! If you have any issues with the event, you can contact support and we are able to offer store credit at JoyGrab’s discretion for specific situations.
We are actively developing our reward program. It will be open to the public soon after it is finished!
It’s a common mistake to not check your spam folder for emails. Please check your spam folder if you didn’t get the email with your ticket information.
In order to change your ticket date and time, please contact the management here. As a quick note, make sure to contact before a week after registering of your ticket at JoyGrab.

You can contact us by pressing here.